Snoots

Privacy Policy

This privacy policy explains how Snoots on the Loose LTD ("we", "us", "our") handles and protects personal information we collect about our clients and their pets when you visit our clinic or use our services. Please read this policy carefully.

Information We Collect

We collect and process personal information about you and your pets only where we have lawful grounds under UK data protection law. This includes your full name, pet's name, contact details, pet medical history, appointment details, payment information, and any other relevant information you provide.

Use of Personal Information

We use your data for providing veterinary services requested by you, other purposes consistent with operating our clinic, and as required by applicable laws. This includes:

  • Booking, confirming, and managing appointments
  • Diagnosing medical conditions in pets and providing appropriate treatment/care
  • Processing payments for our services
  • Property and legal defence in the UK
  • Complying with RCVS veterinary regulations and other legal obligations
  • Occasional marketing and providing service updates with your consent

Protection of Personal Data

We adhere to laws like the UK GDPR to protect your personal data through physical, electronic, and procedural safeguards. We limit access to authorised employees, undergo training, monitor systems, and implement encryption, backups, etc. to maximise security.

Information Disclosure

We will not disclose your personal information outside the practice without explicit consent — except for payment processing, reminders/confirmations, RCVS compliance, or otherwise required by law.

Your Data Rights

As our client under UK law you have the rights to request copies of your data, correct inaccuracies, restrict or object to certain uses, get your data deleted, and submit complaints to regulators. Contact us to make requests.

Cookies

We use cookies to improve your experience, analyse site traffic, and personalise content. You can accept or decline non-essential cookies via the banner shown on your first visit. Your choice is stored locally in your browser.

Contact Information

Get in touch with our clinic data controller by email at boop@snootsvet.com with privacy questions, requests, or complaints, and we will promptly address them.

Policy Updates

We may update this privacy policy from time to time and will inform current clients when we do.